Project description
Making sure positivity is coming through loud and clear
We have all experienced the impact a soothing tone of voice can have on us when we are upset, a knowledgeable and authoritative voice when we are fearful and an angry and accusatory voice when we are trying to do our jobs. The voice modulates our emotions in a way that either improves or worsens our emotional state and cognitive abilities. The EU-funded ACTIVATE project is developing voice transformation technologies for business applications to smooth out the bumps. Based on the latest research in emotion neuroscience, the real-time voice transformation technologies will enhance employee comfort and effectiveness as well as customer satisfaction by accentuating the positive and minimising the negative emotions on both sides of the table.
Objective
Project ACTIVATE aims to bring to market real-time voice-transformation technologies based on ERC CREAM's research in emotion neuroscience, which can augment the value of spoken conversations by adding business-relevant control on emotional expressivity. For instance, in the context of a call-center conversation, our real-time voice transformations may make an angry client’s voice 10% less aggressive, reducing employee fatigue at the end of the day, or make an operator’s voice 10% more trustworthy, augmenting customer satisfaction after the call. Project ACTIVATE will (1) conduct market analyses and interviews of industrial players to identify relevant conversational situations in which the technologies can be tested (e.g. for a call-center, a customer calling to resiliate their contract), (2) identify precise conversation outcomes that have market value (e.g. retention rate after the call), (3) measure the impact of the voice transformation on these outcomes in a simulated test environment that is near the desired configuration in terms of performance and user performance and (4) use the technology’s measured impact on relevant variables (e.g. a X% increase of retention rate) to estimate the value of a minimally-viable product (MVP), to be taken to market by a startup company to be created at the end of the project.
Fields of science (EuroSciVoc)
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CORDIS classifies projects with EuroSciVoc, a multilingual taxonomy of fields of science, through a semi-automatic process based on NLP techniques.
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Programme(s)
Funding Scheme
ERC-POC-LS - ERC Proof of Concept Lump Sum PilotHost institution
75794 Paris
France