DIGital traNsport In and for socieTY

Risultati finali

The deliverable will present the online platform of the DIGNITY Learning Community developed in task 5.4 where different stakeholder members will be able to interact with the project team on the results and outputs progressively achieved.

Leaflet, posters/roll-ups and presentation

The deliverable will present the communication material produced in task 5.2. The materials will include a leaflet, a poster and/or roll-up made in English as well as in the 5 languages of the pilots (Spanish, German, Dutch, and Italian). A standard PowerPoint presentation, factsheets, infographics, and other supporting materials will also be produced in English and used to promote the project.

Project website

The deliverable will showcase the DIGNITY website developed in task 5.3.1. The project basic information will be made available to the different target groups, as well as running activities and results when available.

Open-access DIGNITY toolkit (website with tools for co-design and education)

The deliverable will present the openaccess DIGNITY toolkit developed in task 46 The toolkit will be a practical digital tool that will provide for step by step methods on how inclusiveness could be strategically envisioned and conducted

Publication 2 - Pilot Experiences and Best Practices

The deliverable is the DIGNITY publication titled Pilot Experiences and Best Practices which will be drafted under task 55 The publication will present the experiences of the DIGNITY pilots and provide for best practices It will function as a kind of handbook that can be used for replication in other contexts

Report with an overview of knowledge about the effects of digitalization in mobility in society

The deliverable will report about the activities carried out in task 1.1 where a literature review will be carried out to get better understanding of the effects of digitalization in society in general and more specific in transport and mobility. The review will also be relevant to see to what extend countries and regions acknowledge the difficulties for citizens (some specific target groups) in relation to digitalization in mobility and whether they are willing to work towards an inclusive society.

Building a gender-neutral transportation system: Recommendations and checklist

The deliverable will present the results of the gender analysis carried out in task 44 The report will provide for a series of recommendations for the design of digital mobility policies products and services along with a checklist of considerations that can be used to assess how genderneutral a given digital mobility policy product or service is

Report/booklet with recommendations

The deliverable will contain the recommendations produced within task 45 The recommendations will gather the results found lessons learnt and best practices for improving accessibility to digital transport as practical strategies supporting the collective learning for a more inclusive digital transportIt will consist of a booklet edited in a very direct style with easytoapply recommendations addressed to the different actors with special interest in policymakers and other practitioners

Report on the ‘framing the gap' at local level (add on to deliverables in WP1)

The deliverable will report about activities carried out in task 31 where each DIGNITY pilot will frame the digital gap in their local contexts at the three levels of analysis macro meso and micro levelsThe envisaged activities will be of three main types desk research journey mapping and a workshop with the vulnerable groups

DIGNITY framework validation report

The deliverable will report about the results of ask 43 where the learnings and results gathered from the different pilots will be considered through a SWOT analysis based on successful factors weak aspects and opportunities that will expose the internal and external impacts affecting and produced by the DIGNITY approach This process of validation will help in its adjustment and refinement to apply the framework in different contexts building evidence for endorsing the sustainability challenges in a collaborative manner with a citizencentric role and with the engagement of different stakeholders

Concept for a DS scheme to feed into the DIGNITY toolkit

The deliverable will present the final concept for a Decision Support scheme the DIGNITY approach elaborated in task 23 as a results of the overall DIGNITY projectThe concept will be based on the assessment and harmonisation of all the information and experiences collected via the pilot activities

Four local pilot implementation plans

The deliverable will report about the DIGNITY pilots action plans for an inclusive digital travel eco system combining micro meso and macro levels as resulting from the activities carried out in task 35 The plans will present in detail the actions that the pilots will implement in the framework of the DIGNITY project

Guidelines for scenario building process in metropolitan/regional contexts for long-term digital transport policies & strategies

The deliverable will contain the common template and practical guidelines developed in task 2.2.2 to apply the scenario building approach in the context of DIGNITY. The guidelines will be used as a basis for guidance in the four DIGNITY pilots. According to the information and feedback collected from the pilot cities and regions, the methodology will be finetuned and standardized for exploitation in task 2.3.

Pilot cases evaluation Report

The deliverable will report about the evaluation of the DIGNITY approach carried out in the four pilots in task 42 These evaluations will be carried out against a concrete set of indicators defined by consensus in task 41 and their selected KPIs The outcome will help to understand and improve the applicability of the set of tools and methodologies and for each case study it will give evidence of the barriers and opportunities found and will be a valuable input for further advances ie to scale up demospilot cases

Report on the meso level process (Inclusive Design Wheel)

The deliverable will report about the application of the Universal Design Wheel approach in the DIGNITY pilots carried out in task 32

Report on the macro level process (scenario building)

The deliverable will report about the application of the scenario building approach in the DIGNITY pilots carried out in task 33

Publication 1 - Framing the Gap

The deliverable is the DIGNITY publication titled Framing the Gap which will be drafted under task 55 The publication will present the results of WP1 in a more accessible vibrant and communicative way giving product and service providers transport operators and user associations a detailed overview of the current situation

Interactive catalogue with good examples of mobility products for vulnerable groups, and overview of success factors

The deliverable will report about activities carried out in task 1.3 where existing digital products and services for mobility in Europe will be categorized in a systematic way. The resulting catalogue will then be reviewed using an existing method and tool for estimating exclusion developed by UCAM. The method can give an estimate of the proportion of the population in each country who would struggle to use the solution and can also identify what aspects of the product cause particular difficulties.

Publication 3 - Gender Issues in digital mobility

The deliverable is the DIGNITY publication devoted on gender issues which will be drafted under task 55 The publication will analyse the gender issues that came to light over the course of the project and will show how these issues were addressed and will provide for lessons learned

Dissemination and Exploitation Plan + visual identity guidelines

The deliverable will contain the DIGNITY Dissemination and Exploitation Plan developed in task 5.1. The plan will define objectives, target groups and the best practices for disseminating its outputs to stakeholders and the public at large. It will then set out the communication channels and products that will be used in the project. The plan will also contain the visual identity guidelines to be used for communication.

Benchmark of factors affecting the use of digital products and services across Europe

The deliverable will summarise the results of task 12 where national surveys will be carried out in five countries Belgium Germany Italy Spain and The Netherlands to gather population level data on user factors that affect peoples use of digital products and services These factors include technology access and use attitudes towards technology familiarity with some common technology symbols and interface patterns and capabilities sensory motor and cognitive The surveys will provide an indication of how these factors are spread across the population

Guidelines for digital gap self-assessment

The deliverable will summarise the results of task 2.1 where a baseline set of information for each pilot summarising the current transport situation at macro, meso and micro level will be collected and used to build a methodology to assess the digital exclusion in a metropolitan/regional context. A common template and practical guidelines will be produced for pilots to frame the digital gap in their local context. The information compiled will be used to finetune the DIGNITY approach (task 2.3), taking into account different context factors and will be used in WP4 to set up a common benchmark/baseline and its parameters to measure impact of the pilot activities.

Guidelines for inclusive-design processes for digital products and services

The deliverable will contain the common template and guidelines developed in task 2.2.1 to apply the Inclusive Design Wheel approach for the specific needs of digital mobility services in the context of DIGNITY. The adapted wheel would be used as a basis for guidance for the pilot co-creation event inputs and activities in the four pilots. According to the information and feedback collected from the pilot cities and regions, the methodology will be finetuned and standardized for exploitation in task 2.3.

Report on the DIGNITY process in the pilots: Four local strategies for an inclusive digital travel eco-system

The deliverable will present the results and direct outputs of the DIGNITY pilot activities gathered in task 34 Each pilot will elaborate macro strategies in the form of a robust regulatory framework and policy action plan from the foresight study as well as micro and meso insights on how to make an inclusive digital productservice concept or prototype Inclusive Design Wheel

Evaluation Guidelines Report

The deliverable will present the evaluation guidelines developed in task 4.1. The guidelines will describe the comprehensive method that will facilitate the assessment of the impact of the DIGNITY approach, its monitoring and the adjustments for its successful implementation and continuous improvement. The assessment criteria and KPI will be agreed with WP3 in cooperation with the pilots and data will be collected at different stages of the project to enable its monitoring. An integrated assessment will be selected for aggregating criteria and comparing experiences in each region/pilot. the data gathering will be taken from end-users and/or other experts, by means of a survey and in-depth interviews (ex-ante and ex-post evaluation tests). Moreover, the introduction of evaluation techniques will be performed according to the analysed needs of each case study, to introduce the techniques considered most appropriate (i.e. cost-benefit, cost-effectiveness, among others).

Pubblicazioni

Framing the digtal gap in mobility: a case study from Tilburg

Autori: Anke, Bracke; Sam, Delespaul
Pubblicato in: The Role of Transport in Urban, Energy and Climate Transitions. Proceedings of the BIVEC-GIBET Transport Research Days 2021, Numero Biannual conference with proceedings, 2021, Pagina/e 22-33, ISBN 9789055842940
Editore: tbc

Predicting population exclusion for services dependent on mobile digital interfaces

Autori: Michael Bradley, Joy Goodman-Deane, Jakob Kluge
Pubblicato in: 2021
Editore: ACM

El proyecto DIGNITY: hacia un sistema de movilidad digital inclusivo en el Área Metropolitana de Barcelona.

Autori: Roca, E.; Wybraniec, B.; Lazzarini, B.; Villares, M.; Garola, A.
Pubblicato in: "Congreso de Ingeniería del Transporte. ""R-evolucionando el transporte""", 2021, Pagina/e 1535-1543
Editore: Universidad de Burgos. Servicio de publicaciones e imagen institucional

Customer Journey Mapping: How vulnerable-to-exclusion groups are coping with the digitalization of mobility.

Autori: van Apeldoorn, Nick
Pubblicato in: TRA 2022 - TRA Conference Proceedings, 2022
Editore: TRA Conference Proceedings

Improving our understanding of user trial samples using survey data.

Autori: Petyaeva, A. Goodman-Deane, J, Bradley, M. Waller, S. Clarkson, P.
Pubblicato in: DRS2022: Bilbao, 25 June - 3 July,, 2022
Editore: In Lockton, D., Lenzi, S., Hekkert, P., Oak, A., Sádaba, J., Lloyd, P. (eds.)
DOI: 10.21606/drs.2022.676

Sustainable and inclusive digital mobility services in times of Covid: a case study of Barcelona

Autori: Lazzarini, B., Wybraniec, B.; Villares, M.; Garola, A.; Roca, E.
Pubblicato in: European Roundtable for Sustainable Consumption and Production. September 8-10, 2021, 2021, Pagina/e 279-295
Editore: Proceedings of the 20th European roundtable on sustainable consumption and production

Digital mobility services: A population perspective

Autori: Joy Goodman-Deane, Jakob Kluge, Elisabet Roca Bosch, Nina Nesterova, Mike Bradley, P. John Clarkson
Pubblicato in: British HCI 2021, 2021
Editore: BCS

Developing personas to improve understanding of users’ needs in digital mobility: An experience of the DIGNITY project in the Barcelona Metropolitan Area

Autori: Wybraniec, Bartosz Maciej; Ortego Martínez, María Isabel; Roca Bosch, Elisabet; Goodman-Deane, Joy; Nesterova, Nina
Pubblicato in: Proceedings of the International Conference on Engineering Design (ICED21), Gothenburg, Sweden, 16-20 August 2021., 2022
Editore: ICED21
DOI: 10.1017/pds.2021.120

Framing Digital Mobility Gap: A Starting Point in the Design of Inclusive Mobility Eco-Systems.

Autori: Nesterova, Nina; Hoeke, L.; Goodman-Deane, J.A.L.; Delespaul, S.; Wybraniec, B.; Lazzarini, B.; Keseru, I.; Randhahn, A.
Pubblicato in: Towards User-Centric Transport in Europe 3 Making Digital Mobility Inclusive and Accessible,, 2022, Pagina/e 235 - 253
Editore: Springer
DOI: 10.1007/978-3-031-26155-8_14

The DIGNITY Project - Toward a System of Inclusive Digital Mobility in the Barcelona Metropolitan Area

Autori: Elisabet Roca Bosch; Bartosz Wybraniec; Boris Lazzarini; Miriam Villares Junyent; Àlvar Garola Crespo
Pubblicato in: "Transportation research procedia"", 2021, vol. 58", 2021, Pagina/e 134-141, ISSN 2352-1457
Editore: Elsevier
DOI: 10.1016/j.trpro.2021.11.019

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