Resultado final
The REMOTE Methodology Workbook contains a complete guide to supporting products and customers using extended enterprise techniques and knowledge management techniques. The Methodology was developed to be a guide and blueprint for the development of the REMOTE system. The Methodology describes all the elements that will support the collection and use of all useful knowledge through the extended enterprise for solving problems. The REMOTE solution provides a means of supporting products away from the users¿ site. This reduces the costs and inefficiencies with product support.
The REMOTE system refers to the integrated tool that will support the collection of all useful knowledge through the extended enterprise for solving problems. The REMOTE system is internet-based and enables all people involved with a user company¿s products to be able to solve problems remotely using the knowledge from the extended enterprise. The REMOTE solution provides a means of supporting products away from the users¿ site. This reduces the costs and inefficiencies with product support, and provides a better and more impressive service to customers.
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