Periodic Reporting for period 2 - I-HEROS (Integrated Home Energy RenOvation Service)
Période du rapport: 2022-03-01 au 2024-02-29
The EU envisages the renovation of European homes as an energy-saving solution and as a means to protect property from energy poverty consequences. The EU-funded I-HEROS project is developing an entirely integrated home renovation service in Toulouse Métropole. The project is increasing the cooperation and coordination between existing programmes and local, regional and national initiatives. I-HEROS is implementing by a consortium of 8 partners with in-field experience in technical, digital, social, legal and administrative issues of renovation, with the support and engagement of local stakeholders.
The project will ensure the long-term sustainability of the service through the establishment of a financially attractive offer, a solid business plan and the monitoring of the service's performance.
The 3 years long I-HEROS projects aims at developing a fully integrated home renovation service in Toulouse Métropole, the 4th French city with an urban area of 1.3 M inhabitants. The service will cover the whole customer journey: (i) the social diagnosis (ii) the technical diagnosis, (iii) the contracting and the monitoring of works, (iv) the structuring and provision of finance and (v) the advising and follow-up all along the renovation project.
To reach the ambitious objective of renovating 2000 homes per year after the project, a 2-year trial period will initiate 500 renovations per year. During this trial, KPIs tracking and an external evaluation will enable the monitoring of the service performances and its optimization to ensure both the quality and sustainability of the service, ultimately improving homeowners trust. It is expected that, 3 years after the end of the project, 70 M€ of investments in renovation will have been triggered with more than 500 homes saved from energy poverty situations while the whole service will support in excess of 1300 jobs. Three years after, 56 GWh/yr of primary energy will be saved and the reduction of GES emissions is estimated at 14 700 tCO2-eq/yr.
The specifics objectives of the project are:
- To simplify and optimise the renovation processes, the related administrative tasks and legal framework
- To implement a physical OSS: “Maison de l’Energie” as well as a digital platform
- To contribute to structuring and coordinating existing offers and initiatives available in Toulouse Métropole
- To develop a service adapted to the stakeholders’ needs through the use of a strong advisory board
- To mobilize contractors and engage stakeholders in participating and contributing in-the service and its optimisation
- To improve financing conditions and develop a sustainable business model
- To reduce renovation costs, streamline standard practices and mainstream innovative solutions
- To develop citizens’ trust in the service and increase renovations
The project will ensure the long-term sustainability of the service through the establishment of a financially attractive offer, a solid business plan and the monitoring of the service's performance.
The 3 years long I-HEROS projects aims at developing a fully integrated home renovation service in Toulouse Métropole, the 4th French city with an urban area of 1.3 M inhabitants. The service will cover the whole customer journey: (i) the social diagnosis (ii) the technical diagnosis, (iii) the contracting and the monitoring of works, (iv) the structuring and provision of finance and (v) the advising and follow-up all along the renovation project.
To reach the ambitious objective of renovating 2000 homes per year after the project, a 2-year trial period will initiate 500 renovations per year. During this trial, KPIs tracking and an external evaluation will enable the monitoring of the service performances and its optimization to ensure both the quality and sustainability of the service, ultimately improving homeowners trust. It is expected that, 3 years after the end of the project, 70 M€ of investments in renovation will have been triggered with more than 500 homes saved from energy poverty situations while the whole service will support in excess of 1300 jobs. Three years after, 56 GWh/yr of primary energy will be saved and the reduction of GES emissions is estimated at 14 700 tCO2-eq/yr.
The specifics objectives of the project are:
- To simplify and optimise the renovation processes, the related administrative tasks and legal framework
- To implement a physical OSS: “Maison de l’Energie” as well as a digital platform
- To contribute to structuring and coordinating existing offers and initiatives available in Toulouse Métropole
- To develop a service adapted to the stakeholders’ needs through the use of a strong advisory board
- To mobilize contractors and engage stakeholders in participating and contributing in-the service and its optimisation
- To improve financing conditions and develop a sustainable business model
- To reduce renovation costs, streamline standard practices and mainstream innovative solutions
- To develop citizens’ trust in the service and increase renovations
The I-HEROS project defined and set up Toulouse Métropole's one-stop shop for energy renovation and monitored its operation for two years.
With the support of all the consortium partners, the one-stop-shop's various aspects were defined, including governance, the economic model, and the support paths for users. A physical reception area had been created, enabling residents to come and obtain information with or without an appointment and host partner meetings, workshops, and events. Tools have been put in place to facilitate the work of the OSS, from digital tools (website, voice server, directory, monitoring dashboard) to guides for the public and professionals. The OSS' name and graphic identity have been defined, and a communications campaign has been launched to publicize the service. Residents can contact the service by telephone, with or without an appointment at the Maison de l'Energie, by appointment at local offices across the Region, or via a contact form on the OSS website.
A special effort has been made to mobilize energy renovation professionals through a charter of commitment and a referencing directory. Initially focused on professionals working on houses, the charter and directory were extended to condominiums.
Based on the recommendations made following the market studies, priority areas for renovation were targeted for condominiums and houses. A new approach was tested on 30,000 residents of condominiums and 2,000 residents of houses by sending them a letter and proposing information meetings in their neighborhoods to discuss energy renovation and encourage them to act.
All these actions have resulted in the delivery of 7,000 recommendations per year, 30% of which are in-depth personalized advice.
Communication and dissemination actions followed the creation and setup of the OSS. In particular, extensive replication work had been carried out in the Hamburg region, with significant progress in adapting the service to local needs. The consortium was active on disseminating the project results to wider audiences (European).
The specific characteristics of our territory were identified, enabling us to target similar regions. Moreover, we could also identify tools or approaches that could be replicated in other structures/OSS/territories.
With the support of all the consortium partners, the one-stop-shop's various aspects were defined, including governance, the economic model, and the support paths for users. A physical reception area had been created, enabling residents to come and obtain information with or without an appointment and host partner meetings, workshops, and events. Tools have been put in place to facilitate the work of the OSS, from digital tools (website, voice server, directory, monitoring dashboard) to guides for the public and professionals. The OSS' name and graphic identity have been defined, and a communications campaign has been launched to publicize the service. Residents can contact the service by telephone, with or without an appointment at the Maison de l'Energie, by appointment at local offices across the Region, or via a contact form on the OSS website.
A special effort has been made to mobilize energy renovation professionals through a charter of commitment and a referencing directory. Initially focused on professionals working on houses, the charter and directory were extended to condominiums.
Based on the recommendations made following the market studies, priority areas for renovation were targeted for condominiums and houses. A new approach was tested on 30,000 residents of condominiums and 2,000 residents of houses by sending them a letter and proposing information meetings in their neighborhoods to discuss energy renovation and encourage them to act.
All these actions have resulted in the delivery of 7,000 recommendations per year, 30% of which are in-depth personalized advice.
Communication and dissemination actions followed the creation and setup of the OSS. In particular, extensive replication work had been carried out in the Hamburg region, with significant progress in adapting the service to local needs. The consortium was active on disseminating the project results to wider audiences (European).
The specific characteristics of our territory were identified, enabling us to target similar regions. Moreover, we could also identify tools or approaches that could be replicated in other structures/OSS/territories.
- To increase the number of advisors in the OSS to help more homeowners renovate their homes.
- To implement of an ambitious action plan for the renovation of condominiums, over 3 to 5 years, adapted to the metropolitan territory, to help more co-owners renovate their homes.
- Validation and replication on the whole of TM area of the accompaniment to the energy renovation of the districts which would present identical individual houses (horizontal condominiums or residential district with close years of construction) to help more homeowners renovate their homes by pooling and replicating the support, diagnostics and technical offers proposed.
- Elaboration of a new charter of commitment of the professionals dedicated to the companies which renvoate condominiums. The objective is to further structure the professional offer, to increase the number and quality of renovations on the territory as well as the number of qualified professionals.
- To implement of an ambitious action plan for the renovation of condominiums, over 3 to 5 years, adapted to the metropolitan territory, to help more co-owners renovate their homes.
- Validation and replication on the whole of TM area of the accompaniment to the energy renovation of the districts which would present identical individual houses (horizontal condominiums or residential district with close years of construction) to help more homeowners renovate their homes by pooling and replicating the support, diagnostics and technical offers proposed.
- Elaboration of a new charter of commitment of the professionals dedicated to the companies which renvoate condominiums. The objective is to further structure the professional offer, to increase the number and quality of renovations on the territory as well as the number of qualified professionals.