Descripción del proyecto
Mejorar la calidad de la atención al cliente mediante sencillas innovaciones de alta tecnología
La atención al cliente no eficiente es una de las principales causas de pérdida de ingresos en el sector privado. Principalmente, la insatisfacción del cliente se debe a la escasez de personal en las empresas, la falta de información y las incoherencias en el negocio. Con el objetivo de impulsar las ventas y la atención al cliente de calidad, el proyecto BOTSANDUS, financiado con fondos europeos, presenta Bo, una herramienta sencilla e innovadora que combina las ciencias sociales, un diseño centrado en las personas e ingeniería avanzada. El robot Bo puede contactar con los clientes de forma autónoma, participar en conversaciones y reaccionar ante las emociones, con las mejores características de interacción entre humanos y robots. Los cuatro sectores principales en que se centra el proyecto son: los comercios minoristas, la hostelería, los aeropuertos y el sector inmobiliario.
Objetivo
Bad customer service leads to losses of over £37Bn for companies in the UK and $87Bn in the US alone each year. The companies from retail, hospitality, airports and real estate-buildings, which are our four key business verticals, are facing issues of understaffing, lack of insights and in-store inconsistencies, leading to a high degree of customer unsatisfaction. Therefore, there is an urgent need of introducing new technologies to boost customer service quality and sales. BotsAndUs created Bo, a robot easy-to-use, able to autonomously approach and engage in conversation, reacting to emotions, with the best Human-Robot-Interaction features. This innovative breakthrough technology combines social sciences, human-centred design and cutting-edge engineering. The robot is unique, complex and superior to all other product on the market, leading to a cut of 70% of losses caused by bad customer service, yet at an affordable price. Bo was tested and presented to various international events and companies and there is currently a demand of over 1,000 units to be deployed immediately. Bo has been proven to work in prototype trials (TRL6), raising high interest from customers, receiving orders of about €300K. Our potential clients are from Europe, Middle East and USA. The technology is highly scalable and can be deployed easily within existing distribution systems. During Phase 2, BotsAndUs will develop a fully working demonstrator (WP2), install a production infrastructure (WP3), carry out full-scale trials with pilot partners (WP4) and prepare the business plan and commercialization strategy (WP5). BotsAndUs targets the global serviceable market currently worth about €5Bn annually, which thanks to technological advances is likely to explode. The goal is to reach a turnover of over €144Mil. in 5 years after Phase 2 implementation, creating multiple jobs within EU, while leading to a wealth of follow-on applications in the service robotics and autonomous technology industry.
Ámbito científico
Programa(s)
Convocatoria de propuestas
Consulte otros proyectos de esta convocatoriaConvocatoria de subcontratación
H2020-SMEInst-2018-2020-2
Régimen de financiación
SME-2 - SME instrument phase 2Coordinador
SL8 5JE BOURNE END
Reino Unido
Organización definida por ella misma como pequeña y mediana empresa (pyme) en el momento de la firma del acuerdo de subvención.